About Us
commUnity+ 2025–28 Strategy
The commUnity+ 2025–28 Strategy marks and celebrates a significant point in the commUnity+ story. As an organisation with a long and rich history, commUnity+ has grown and evolved over time. Among all the change, the organisation has always proudly maintained the same core purpose: to unlock pathways and assist people to access the services and support they need to lead the lives they want. We are delighted to continue in this same tradition, using new opportunities and ideas to deliver on that same promise.
This strategy serves as a roadmap for the next three years and signposts our future over a ten-year horizon. It sees us working with stakeholders, partners, funders and above all, people, families and communities in Melbourne’s expanding West and North.
Embedded throughout the strategy is the commitment to not only increasing service provision and access, but also to working in a way that is responsive to community need. We aim to demonstrates measurable and lasting outcomes.
As an organisation, our people reflect the people, families and communities we work with – their lived experience, diversity, priorities, needs and aspirations.
This strategy will ensure that more people in Melbourne’s West and North are supported to reach their goals. We are certain that the founders of the Deer Park Residents’ Action Group, where the commUnity+ story began more than 40 years ago, would approve.
View and download the Strategy at a Glance.
Who we are
We are an organisation who works alongside and cares deeply for communities in Melbourne’s West and North.
We provide services and support across the areas of
- community building
- community education
- community legal
- family services
Vision
For all people, families and communities to thrive.
Purpose
We empower and support people by unlocking pathways to connection, learning, work and justice.
Strategic Priorities 2025–28
What you can expect from commUnity+ over the 2025–28 period includes:
- Make services easier to access and use, online and in-person
- Support for more communities in Melbourne’s Greater West and North
- Create an ‘any door’ approach where people are connected with the services they need, no matter how they first contact us
- Programs and services informed by listening to community members about what they need
- Expand education programs to help people find jobs, further their education and connect with others
- Work with other services so people with complex needs get full support
- Train local leaders and run community projects together
- Create more practical short courses to help people know their rights and feel more confident
- Start a 10-year plan to better use technology to improve our effectiveness and ways of supporting people, families and communities
- Regular evaluation of our programs and services to ensure that we are making a positive difference for people, families and communities.
Values
Empowerment: We respect the strength of our communities and support people to have agency over their own lives.
Compassion: We embrace the lived experience of all people and approach our work with kindness, care and courage.
Collaboration: We work well together as one team and with our partners to deliver holistic services.
Responsiveness: We listen to our diverse communities, measure impacts and make informed decisions about the services we provide.
Accountability: We are responsible and self-reflective. We acknowledge and celebrate achievements.
