Legal Services
Legal Services Complaint
We welcome you to provide us with any feedback or complaint regarding our Centre’s services.
Feedback
You can provide your feedback verbally to the staff member assisting you, or via email to legal@comm-unityplus.org.au
Complaints
How to provide a complaint
If you wish to make a complaint regarding our Centre’s services, you can do so verbally to the staff member assisting you or in writing to our Centre.
You can provide your feedback/complaint verbally to the staff member assisting you, or in writing to our Centre.
Complaints in writing can be provided via:
- Email: legal@comm-unityplus.org.au
- Post: Community Plus Pty Ltd, P.O. Box 84, St Albans VIC 3021
What to include in your complaint
Complaints should provide as much information as possible, including:
- Details of the complaint;
- The name of any staff member against whom the complaint is being made;
- Any details of your attempts to resolve the matter;
- Your preferred outcome; and
- Your phone number and contact details.
How your complaint will be dealt with
When dealing with a complaint, commUnity+ Legal will:
- Treat all parties to a complaint with respect;
- Treat all complaints seriously;
- Be guided by the principles of natural justice, which includes access, fairness and equity;
- Deal with all complaints in a timely manner;
- Keep parties to the complaint informed of progress of the complaint;
- Not subject a complainant to recrimination or retribution, simply because they have made a complaint;
- Protect privacy and confidentiality of all parties by limiting the involvement in complaints to a those who need to know;
- Keep a record of all complaints; and
- Seek to develop our service provision in response to complaints as required.
Who will investigate your complaint
Complaints will normally be dealt with by the commUnity+ Legal Manager/Principal Lawyer.
If the complaint is about the commUnity+ Legal Manager/Principal Lawyer, either the Director Client Services or the Chief Executive Officer of commUnity+ will deal with the complaint.
All complaints will be dealt with promptly and confidentially.
Please note that, as part of the investigative process, any commUnity+ Legal staff member whom is the subject of a complaint may need to be advised of the existence and substance of the complaint as part of the investigative process.
Alternative avenues of complaint
You may also choose to lodge a complaint with the Legal Services Commissioner:
The Legal Services Commissioner
Level 9, 330 Collins Street
Melbourne VIC 3000
Phone: 1300 796 344 (local call within Victoria) or (03) 9679 8001
Web: www.lsbc.vic.gov.au