Family Services

To make an enquiry please complete the form below:

Parental separation can be a very difficult time for families and can be highly detrimental to the health and wellbeing of children who are exposed to high-conflict situations.

The commUnity+ Children’s Contact Service provides safe, neutral, onsite facilitated changeovers and supervised visits for children and their separated parents. This enables the children to maintain a meaningful relationship with the parent they do not live with.

Our aim is to advance the best interests of children through child-focused, best practice service delivery. The children's safety and wellbeing is always the first priority for staff, who remain neutral in situations of parental conflict.

Funding for the Children's Contact Service is administered by the Department of Social Services. The Children's Contact Services Program is a sub-program of Family Law Services under the Families and Children Activity, Families and Communities Programme. For more information, go to the Department website or visit the Family Relationships website.

The Children's Contact Service is a member of FRSA (Family & Relationship Services Australia). For more information, go to www.frsa.org.au.

The Children's Contact Service is also a member of ACCSA (The Australian Children's Contact Services Association). For more information about commUnity+ and other Children's Contact Services, please see below and go to www.accsa.org.au.

The Children’s Contact Service (CCS) is available for children up to 12 years old (or up to 14 years old if their contact arrangements are combined with younger brothers or sisters). Children who are under a Department of Human Services order are not eligible for this service as their contact arrangements are the responsibility of the State Government.

To use our service, please download and complete the commUnity+ CCS Application Form. Please mail the form or drop it into our office.

With the form, please include a copy of your current Family Court Order or Parenting Plan and any current intervention order, if applicable.

Once we have received all the forms from all parties, we will contact you to conduct an individual assessment. During that conversation, we can provide further information regarding the current waiting list and the conditions of the service. Staff will also arrange to spend time with the children involved before the first supervised visit or changeover occurs.

For assistance with your application form please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 1800 266 675

Locations

824 Ballarat Road, Deer Park VIC 3023

46 Grantham Street, Brunswick West VIC 3055

5 Blucher St, Glenroy VIC 3046

Cost

Application Form Fee: $5 (voluntary payment)
Supervised Visits: Each parent pays $15 for each visit
Change Overs: Each parent pays $10 per use
Under special circumstances, fees may be negotiable.

Service Availability

The service works using an Intake Assessment system. We will book specific times for you to use the service based on your needs. We will do our best to accommodate your needs but it is subject to availability.

Operating hours:

Changeovers & Supervised Visits:

Wednesday, Thursday & Friday: 2:00pm - 6:00pm

Saturday: 9:30am - 5:30pm

Sunday: 10:30am - 2:30pm

Office Hours:

Tuesday: 9:00am - 5:00pm

Wednesday, Thursday & Friday: 9:00am - 6:30pm

Saturday: 9:00am - 6:00pm

commUnity+ is committed to supporting the needs of families in our local area, particularly families facing disadvantage and social exclusion, and those in communities new to Australia. Our services aim to help families function better and contribute to a supportive environment for children.

Currently, we offer a Children’s Contact Service to provide facilitated changeovers and supervised visits for children and their separated parents. We also offer Virtual Visits for families that are separated due to geographic or health issues.